FNB "How can we help you get mad at us"

I have been with FNB for more than 10 years. I am a business rescue practitioner and I often have problems with banks freezing the account of my client when they enter business rescue. I therefore open an account with FNB or get the client to open an account at FNB. We opened an FNB account for a client and deposited a large sum of money into the account in order to ensure that we could pay salaries. The account was blocked and we could not get access to the funds. When we requested the reason for the block, we were asked to submit certain documents which we did (Docs A) the account remained blocked and when we once again requested the reason we were asked for more documents (Docs B). The account remained blocked and we were then asked to submit CAR documents, which we did. (Docs C) the account remained blocked and then we requested that the account be closed and the funds transferred to another bank. We were then requested to submit a written request with all the information, which we immediately did. Two days later the account is still blocked and the funds have not been transferred and salaries have still not been paid. Upon enquiry we were told that there are at least 3 people who have to sign off on the matter. Why can they not request all the documents that they require at the same time rather than spread out over weeks? Do not bother summitting an on-line complaint because nobody looks at the complaints submitted. FNB's slogan is HOW CAN WE HELP YOU. The only thing that they help with is radically increasing your blood pressure! I will be taking all the many accounts that I have with them away in the near future