FNB - HOW CAN WE HELP YOU?

As I am unable to log a complaint to FNB online, here goes. There are 3 transactions dated 20 January which I dont understand. One in particular is for an amount of R69 iro. Monthly Credit Fee. What is this for - I pay a monthly account fee plus charges pertaining to "FNB to Other"?? Why are clients not provided with info when unknown debits are charged go their accounts!! The "benefits"of being a Premier Client - no communication!! I have been a client and a staff member since 1973, why should I expect good service??