FNB "how can we help you"

An amount of R7000+ was deducted from my debit account with a MTN reference without my approval as I did not agree to the debit order nor do I have a contract with MTN nor do I owe them any amount.

I contacted FNB ***** and the amount was reversed.

Now FNB charged me a reversal fee of R50, "why" as it was not my fault. I quote their response on my query, "The bank is not responsible for the management of transactions/debit orders/customer agreements between consumer and service providers."

Does that mean anyone can claim debit order without my authorization and FNB will let it go through.

The same thing happened in July 2025.

I want FNB to reverse that reversal fee.