Fnb - How can we help you? By responding!

How many bad reviews does one have to write before Fnb actually react? I am STILL waiting for someone to contact me. I would like to find out from Lina Mothapo when my paid up letter will be sent to me. According to your last email I should have received it more than 3 weeks ago. I would be so delighted if someone could let me know what the delay is.