“(FNB HOW CAN WE HELP YOU)”. But they cannot help me"Frustated"

<p>After launching a complaint with FNB first week of August, then I received sms saying that the matter will be attended in 24-48 hours even now I’m still waiting (Ref ********** ). A guy in Maponya Mall keeps on giving me empty promises and I was disappointed by the two ladies at Maponya Mall on Friday the 11 August 2017 they told me that they don’t know how to assist me “(FNB HOW CAN WE HELP YOU). I’m surprised”. Please advise if I should take further steps regarding my money or is someone going to assist me because surely my business means nothing to you.</p> <p>Below was the complain that was sent to FNB customer cmplain.</p> <p>I've been experiencing problems with my account for the past two months. There's balance in my account but I'm unable to withdraw my money when I contact the bank I was told that I have open another account of which I don't know of and nothing was done about it even now. · Some strange people were deducting money in my account without my authorization to the value of R99. I went to Eastrand Mall on the 5th of July to query the debit order, they told me that they have stop the debit order and the money will be reversed back into my account within 7 to 21 days. On Friday 21st July I went to Maponya to find out about the money but I was told that the consultant who was assisting in Eastrand din’t tell the truth as the money will reversed back into my account after 40 days. On Friday 21st of July I tried to withdraw money at the ATM at Elandsfontein I got a message saying printer was faulty, got my card back and no cash. I immediately contacted the bank and I was told to go to the branch. I went to Maponya Mall and I was told that they will investigate the Atm and they will reverse back the money into my account with 5 working days (Ref ********** 1365). Today is the 2nd of August and no money was deposited back to my account. I went to another Branch in Germiston today and they told me to call customer service but the person that was assisting me on the phone told me to contact the bank. When I explain to them in the bank what the consultant on the phone was saying, they responded by saying I should go back to Maponya Mall.</p> <p>This bank is wasting my time and I’m doing all of this during working hours. Your urgent assistant will be highly appreciated or I will go an open a bank account somewhere else. I’m not impressed with your services.</p> <p>Themba Made</p> <p> </p>