FNB how can we help you a year later

So this is my 3rd time writing on here and still no feedback. I got told that the credit card department would get ahold of me, they phoned me once and said that the people who deal with mistakes in the department would phone me in an hour, it's now almost a week later and still no feedback. Fnb is honestly turning into the worst bank I've ever dealt with. Can I please get help with the mistake that you made?? Or must I just pay for your mistakes and now it's my problem?