FNB - How can we help you.

I'm a FNB client, I have numerous accounts with them including a homeloan. I recently app**** for a re-advance and future use amount on my current homeloan after a few years to renovate the property. It's been a 3 week process, constantly having to follow-up, bad communication, lack of assistance or just answering the first question asked in an email. I have dealt with numerous people, just to submit the application took a week. We are now finally at the stage where the re-advance amount is with payout, but they need to verify details with my wife (co-applicant), she missed the call on Friday, but they don't bother to try again. So, now another 2 days have passed. The future-use amount can be processed without the re-advance amount, which is the smallest amount. It's such a mess. I have to say, I am honestly so disappointed and frustrated with the lack of service from FNB.