1 reviews | Active since Dec 2017
FNB... How can we help you?????
FNB declines me online for a R399 smart device... yet I am being offered a Overdraft, personal loan and a credit card increase... wait what? I call the bank and am told I have a judgment against my name... I die, a million deaths! I call trans union who tells me that FNB is crazy, none of my accounts etc has ever been in arrears.
I email FNB (no reply) I phone FNB (no one really helps) I phone again today and I am told to get proof from Trans Union (ok so where does this judgement come from anyway?)
I then have to phone trans union only to find out that I need to send them tons of paperwork confirming who i am and register with them etc... what a schlep... I dont have time for this!!!!!
The FNB consultant now needs to speak to her manager first and then will get back to me... I have to get proof, but hours later still have not heard from FNB...
Why must i go through so much trouble??????
FNB you are the biggest DISAPPOINTMENT to me right now... I cannot believe that you can fail people like this!!!!!!!!!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)