FNB - How can we help you

And once again, I am astounded at the way #FNB operates. Scenario: I get a call from their courier to advise that my new cards are ready to be delivered. I am not always home, so I nominate that the card be sent to my branch for collection. Courier advises that this will be an extra R 100 (charged by #FNB ).

HUH??????Why are you penalising your customers if they come to visit you?????

I received a number of sms'from their courier company to advise that they will deliver my cards on Wednesday, before five o clock. This means that I now have to spend the entire day at home, waiting for them to arrive. You owe me R 4 000 - that''s my daily rate. You know my account number (or probably not!)

FNB, you are useless!!!!!