FNB - How can we help you?

I have been an FNB client for yeeeeaaaaars, and now that I need FNB, they are giving me the run around!! I settled ALL my debt, including my Direct Axis account (Which was sold to Lynn and Maine attorneys), but FNB refuses to update my risk rating from a 3 because I don't have a settlement letter from Direct Axis! FNB SOLD THIS ACCOUNT how am I supposed to now go back to Direct Axis for a settlement letter if they no longer have this account??? To make matters worse, NONE of the telephone numbers on Direct Axis's website work. I've tried them ALL. I feel like I am being punished here. Should I move my account to ABSA or elsewhere? I have provided ALL the settlement letters requested. Spent HOURS in your branches in the last week. When will FNB start doing what they're supposed to, as their slogan says, 'How can we help you?' You're not helping me, you're making my life miserable! I'm at whits ends here. Surely there's got to be someone more senior in the risk department who can talk to me?