1 reviews | Active since Feb 2011
FNB - how can we help you?
Once again FNB has incorrectly charged service fees to my account . This is the third month in a row where I had to spend time and money to sort out their incompetence. Best of all they never know what happened and can never give a solution. This after you need to hold the line for 12 minutes due to high call volumes. So looks like I'm not the only one.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)