1 reviews | Active since Sept 2013
FNB How can we help you
<p>I regrettable have to write this review after I have tried verything to resolve the impulse with FNB. Last month a debit oder was return whilst there was adequate money in the account and I was charged R145 debit order return fee. I contacted the online chat and they could not assist me, I emailed the private wealth banker who did not help me. These days I have sent two emails without any response. </p> <p> </p> <p>Yesterday, two debit orders were returned with a value of R265, but I was charged almost R300!!</p> <p> </p> <p>My concern how does it happen that a debit order is returned whilst sufficient money is available in the account? Is it this abusing the right of the client by trying to collect as much as possible of fees possible to fund EFF and DA political ambitions?</p> <p> </p> <p>Regards</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
