FNB - How can we help ? What help ???????? FNB - Pinecrest Branch Rude and no client service at all

I've been a client of FNB for a couple years now, and honestly today is the day when I lost all respect for their staff and service levels down the drain. Their add is : "First National Bank - How can we help ?" Really ? No help no service and on top of it a level of rudeness. I went to the Pinecrest branch seeking some help, just to get told I have to call the call centre. The gentleman's words "These are your debit orders not our responsibility you sort them out and if you need more help then call the call centre." The lady told me "Call the call centre" When I told her but the SMS said to go to my nearest branch, her reply "Call the Call Centre." I then told her that I don't have airtime and that is why I went to my nearest branch. Her answer :"Then get a FNB sim card then you can call them for free" Now really ? I should have changed my account to Capitec when I had the opportunity, because people like that does not deserve the positions they fill, rather make space for people who really need the job and would not mind walking the extra mile to serve a client.