FNB - how can we help ourselves

So here we are. Still no reply from you. Why? Because you have gone ahead and paid my SARS refund back to SARS. You sent back my debit orders, on my half, and charged me bankfees. Have you, FNB done my tax assessment? Have you calculated my refund? You have not even considered any of the SARS documents I have sent to you. Have you taken into account that I might have a disabled child? Yes, that means there are more expenses claimable from SARS. Yes Mr Evasen Padayachee. I am speaking to you. Do you actually exist? Signing your name at the bottom of your Customer Recovery Services e-mail. What have you recovered? Oh yes, I forgot, banking fees from your customers so you can go and have Kentucky for lunch? So tell me, now that SARS has contacted me, and asked me why FNB has paid my refund back to them, what now? Is this going to become a corporate game of ****** in the middle? You know, me watching my money digitally flying between FNB and SARS? FNB, your incompetence is nauseating. Not one SMS, not one e-mail, not one phone call. Apparently you have been exalted by some god, so your customers are the filth of the earth. Thanks for treating me like a ********. You have showed your true colors. After 20 years of banking with you, you couldn't even get back to me on my high priority query ***. All you said in your email is that I am only allowed to direct my queries to, Mr Evasen Padayachee. Mr Evasen Padayachee, Apparently you can not read either. Another shining star at FNB. I dare you FNB to give me call. I dare you to produce documents showing me that you have the right to interfere with my SARS affairs. I dare you to deliver customer services. Oh, there is a good one. But you wont. You will just let this die a silent death. Why? Because you know that in South Africa people are tired of fighting. We fight for our right to live. We fight for woman and our children. We fight for the poor and the hungry. We fight to stop *******ion, and here is FNB, in the thick of it. Now we, law abiding tax payers, have to fight you for our our money. According to the tax act you quote, you have no leg to stand on. So tell me, why will no one at FNB talk about these devious little actions regarding SARS refunds. Have you gagged your call center agents? And that is what they are, not a team of bankers. They are call center agents with little star charts. "Please rate your service with Bongiwe". Well that was a minus 10, thank you FNB. Creme de *********. FNB, you have a god complex. Next time I walk into your bank, it will be to close my account.