FNB, How can we help ourselves?

<p>My wife went to FNB Saveways to make a deposit for our water and lights. She had to make an odd amount payment . She was told by the service advisor at the time that she wouldn't be helped inside the branch as only cash deposits more than R10,000 would be allowed. She asked him how the change would work but he didn't give any attention to her. She waited in the month end queue and when she got to the front she asked the ATM consultant to help her. He didn't give her the right help either as he paid the full amount that she had to this account and just shrugging his shoulders afterwards. The difference between what had to be paid and was paid is only R50 but it is the principle that counts. My wife was reduced to tears of frustration and the consultant just looked at her!!FNB is so interested in getting their deposits out the door and to the ATM that they will do whatever to get it done - it doesn't matter what the customer thinks or wants. I lodged a complaint and didn't get any satisfaction there either - seems that using their ears to find out 'How can we help you' is more difficult said than done' The manager was more interested in telling me what should have happened than listening to me. I asked her to phone my wife to apologise for the bad service (as we share an account) and all I got was a two line, watered down apology letter. It seems like FNB is just going through the motions here- keep it up guys, we'll see how long you last in the market with staff like this. I'd rather take my chances with another bank thank you. If you were thinking of going to FNB, think again - you are nothing more than a number there. I wonder if their machines take coins nowadays? Maybe I should put some coins in next time, seeing as the staff insist that I make a deposit outside - wonder what would happen... Please don't bother phoning me again - if they can't manage their staff, how will they manage our money.</p>