FNB - How Can We Help - Not Really

After my initial post on Hello Peter, stating that I have been a client for over 40 years, and when I asked for some assistance with restructuring my loans and interest rate review, I was left high and dry. After the post, they quickly reached out to me and I had a small hint of optimism that I was indeed a valued client and that they would try to assist me.

I must be honest that once again FNB lets me down. To date, I have had no feedback at all regarding my plea for assistance. I feel that there was a quick response to my initial Hello Peter complaint as it was on a public forum.

I am so disappointed and feel that I have no alternative but to look at possible other avenues. I am not a person who wishes to fight the fight but after being a loyal client for so many years, a bank that professes to ask "how can we help you"? Is not really interested in helping at all. We are beholden to the banks although you call us a client.

It amazes me that no small way to assist in ensuring that I can make my monthly payments can be arranged. FNB has not practiced responsible lending so they also have a part to play in this situation.

You have not made contact with me or reverted back. Very poor customer service.