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Donovan M
1 reviews | Active since Nov 2009
08 Nov 2022, 12:28
fnb - how can we frustrate you?
I have been trying for two whole days to settle my debt but it t seems fnb wants to keep me indebted!!! I have made 19 phone calls and chatted to at least 22 agents in the app, all who were useless.
I complained via Facebook chat and was promised an agent would call me... NOTHING!!! I wonder what the credit act or courts will say if I can't afford my debt anymore and prove in writing that I did attempt to settle it, but fnb refused to allow me to do so?
This is how fnb operates, keeps its customers in debt so that they can charge more interest and ***** up your credit rating!
I cannot believe that fnb's service is so shockingly pathetic!
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Donovan M's updateReviewer Update
11 Nov 2022, 08:18As expected!!! Day three and I still can't make payments! Nine (9) emails from Retail and Private Core Banking all with automated replies promising responses in 28-48 houus (it is now 84 hours later) and direct replies from Martin Sabole also promising results BUT nothing. Empty promises, lies and zero customer service. FNB the ombudsman and PASA will now hear this. Your service is pathetic! I have repeatedly asked for a call back, not an email or chat, a direct interaction with a human being but it seems that all your staff are in another galaxy since not one staff member can call you back as FNB simply does NOT care about their customers!!! I DEMAND to speak to the head of customer service, not his or her agent or P.A. - the head!!!
DM
Donovan M's update11 Nov 2022, 08:18
Reviewer Update
As expected!!! Day three and I still can't make payments! Nine (9) emails from Retail and Private Core Banking all with automated replies promising responses in 28-48 houus (it is now 84 hours later) and direct replies from Martin Sabole also promising results BUT nothing. Empty promises, lies and zero customer service. FNB the ombudsman and PASA will now hear this. Your service is pathetic! I have repeatedly asked for a call back, not an email or chat, a direct interaction with a human being but it seems that all your staff are in another galaxy since not one staff member can call you back as FNB simply does NOT care about their customers!!! I DEMAND to speak to the head of customer service, not his or her agent or P.A. - the head!!!