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Imtiaz S

1 reviews | Active since Sept 2021

25 Sept 2021, 11:57

FNB - "How can we frustrate you?"

FNB Merchant Services has to truly be amongst thee worst in terms of customer service. Their moto should be "How can we frustrate you?" instead of how can we help you as help is most certainly what they do NOT do. I put in an application for a QR Speedpoint 4 weeks ago. A process that is supposed to take 24 hours. I have had to call and chase after this every step of the way. Eventually received an sms on Monday 20th September saying the application has been approved and I will be contacted by an agent to complete the process. No surprise that nothing has happened since ... In this financial climate when people are trying their utmost best just to survive financially, this financial institution with which I have been banking for 16 years has only disappointed every step of the way ....

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Imtiaz S's update25 Sept 2021, 13:50
Reviewer Update
In all honesty your reference numbers and promises mean absolutely nothing to me at this stage as I have been promised this several times in the last one month. For the record, I am a private clients account holder. At this stage I am seriously contemplating a move to greener and more customer friendly pastures. The fact that you have chosen to privately reply to me instead of a public reply is truly a reflection of the current status quo of FNB customer services ... A "High Priority Complaint reference number" with a turnaround time of 24 to 48 business hours??!! Really ??!! For ease of calculation that translates to 3 to 6 working days!!! Customer service??!! Go figure ....