FNB-“How can we frustrate you”

Day in and out FNB is literally giving me reasons not to bank with them. Their customers care center is as useless as their consultants, what is the point of calling a call centre if you are not gonna get any help, I have been transferred from pillar to post, from one department to the other, till I was eventually put through the ***** department there I was put through to a very unhelpful and arrogant consultant. 3 months my account has debit orders and card transactions I did not authorise, and I get hit with a “we will investigate” line

Again 4 months later I’m still awaiting for my credit card funds to be paid back into my account, even that seems like mission impossible. Not even once have I ever called or been inside the FNB branch have I ever been assisted, the irony is your slogan is “ how can we help you”, yet it seems like you find different ways NOT to help. I am tired and frustrates by this useless bank and it’s consultants.