FNB - How can we Frustrate you

<p>I have been banking with FNB for about 3.5 years, but have had several home loans with them over the last 10 years. They are a faceless bank that seems to be clueless about their banking systems and about how to deal with their clients. They do not respond to my queries on time, neither do they call you back when they say they will. They just dont care about any queries. Their online messaging system is completely pointless as nobody responds. I have been struggling to get a refund of my own money, which has been paid into my now fully paid up home loan account by accident and they keep coming up problems as to why the refund has not been made. </p> <p>They have given me an email to write to, which I did, and I immediately got an automatic system reply which says that they will respond in 2 days!!! It has already been a week prior that I have been battling with the problem. FNB thinks that their clients are stupid. We have to deal with their robot answering machines and system generated emails that have product marketing pumped into our ears when all we need is proper customer service.</p> <p> </p> <p>FNB, I am waiting for you to call. Your person from home-loans said a supervisor would call me today, but I got no call.</p> <p> </p> <p>You have to wake up!!!!</p>