CM
Chrystal M

1 reviews | Active since Feb 2016

27 Jan 2021, 17:31

Fnb ..how can we f*ck you

I am going to warn everyone to stay away from FnB. This is a very ************ bank. They will get you into such debt. Constantly offer you more and more and more credit because when you have a cheque account with them they can see exactly how much you earn and how much you have left in order to get you deeper into debt. When you pay your cheque account in full and want to close the account they will refuse to close it giving an excuse that you cheque account is linked to their loan facilities. And you have to pay it all up first. Meaning you will continually pay the bank feed every month associated with the cheque account. They will quote you higher settlement amounts on your credit card than whats on your statement and fail to provide paid up letter when requested. On too of all of this you will have to deal with the most rude and *********** customer service, be sent from one agent to another to settle a matter. Their fees are extremely high and they will seek more opportunities to "upgrade" accounts with no option to downgrade if you cannot afford the fees anymore. I warn you all beware of FNB ..you are better off banking elsewhere

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Replies (2)
CM
Chrystal M's update29 Jan 2021, 02:35
Reviewer Update
Fnb... you have not resolved my complaint. Instead today to p**** by sending me a paid up letter for my old cheque account from last year when I had to get the Ombudsman of banking to force you to cancel my debit orders and close my cheque account.

This is now the second time I have forwarded my stamped bank statement to you to refund the Plus R600 you say I've been over quoted on my credit card..but why are you ignoring my question of why you Quoteds me R4300 more on my credit card than my initial statement . Where did you thumbsuck that amount from. Secondly you have all the funds why is my account still not closed and I must beg for a paid up letter. I do not want your credit card or any loan from FNB so you can just go ahead and close the accounts I have paid up. The credit card is destroyed so it cannot be reused if thats what you assume I plan on doing why you refuse to close the account. You leave me no choice but to report FNB once again to the Ombudsman of banking for ************ practices. Tell me why you quoted me R4300 more than my original credit card statement....and why is the damn account still open and I have not received my paid up letter as yet.
CM
Chrystal M's update29 Jan 2021, 15:29
Reviewer Update
So today I have made contact with an online agent through the app and was told in order to close my account I have to pay R300 and wait 7 days just to verify my account....please someone explain this to me???? I am posting this publicly that I have destroyed my fnh card a long time ago if the card is used again it is not my doing and I will not be help accountable for another cent on this account.