FNB HOW CAN WE F#@K YOU - STRANDED IN CHINA

Rating on this would be minus_minyus. My daughter is stranded in China, the day before flying out, her FNB account was to be upgraded to a cheque acc. An unpersonalised card was issued, her Forex and limits checked all OK. Once she has been able to draw 500 RNB from per Smart account on the 09/03/2019 at the Hong Kong Int Airport and nothing since then.

RE: FW: Signing Power - [External Email] [REF: ********** 2_ ********** 87] - Signed F16(b) Delegation of Authority form for Felicia vd Merwe

First email was sent to ********** on 20/03/2019 - after numerous follow up emails and frustrating phone calls, the form was received, filled in, signed and return via email on 01/04/2019.

Again after numerous emails and phone calls we are still no closer to finding out if I am able to assist my child to sort out her accounts and cards. 3 weeks and counting - hands are tied. No manager to speak to, no other person whom can assist in finding out how far our request is, tired of hearing "Can only be done via the email ********** "All the call centre assistants can do "Please wait so i can elevate the request" again only via email

SO MUCH FOR THEIR SLOGAN - FNB How can we help you - please consider changing it to HOW CAN WE F#@K YOU - I am now definetely going to move my banking and my daughters banking else where.

Disgusting service, customer call centre personnel could benefit from extensive training in customer service - DO YOU NOT KNOW THAT THE CUSTOMER IS ALWAYS RIGHT -

Clear