FNB "How can we f*** you"

I recently wanted to exchange the Forex funds in my account which I receive every month as a salary from my company. On trying to complete the transaction I had a message that said I need to submit this to the bank for review, I have never had this issue before and decided to exchange the funds as I closely monitor the market to exchange at the best possible time. At the time of that the exchange rate was R18.85/$. Further emailing the bank the following day, seen as noone contacted me, they refused to take responsibility or accountability for this issue, offering me a rate considerably less than the initial rate. I had sent emails and asked them to escalate the matter to receive the rate I would initially have receive, to which the response was I had not been quoted a rate and therefore they refuse to provide me with the rate. After many emails of no joy I requested them to exchange at the rate which they quoted, again receiving an email telling me the markets are different and providing me with a further lesser rate than the second one. At this stage going from the original rate which I would have gotten to what I ACTUALLY received was a loss of 44c/$. This puts money out of my pocket and FNB downright refuses to care one little bit. FNB after sale customer service is almost non-existent and I have always struggled to get ANYTHING more out of them, they are more worried about themselves than the client. I will FOR SURE be shopping around and NO LONGER recommending FNB to ANYONE who asks me. FNB *****s people's money and won't take responsibility for anything. The client is DEFINITELY NOT put first and their slogan of "How can we help you" is probably more fitting at "Where can we f*** you".