1 reviews | Active since Oct 2014
FNB - "How can we F with you"
As usual I have to find out at month end how FNB can EFF with my business. Why oh why do they keep REMOVING and REDUCING functionality.
I have many scheduled payments and suddenly this month FNB has decided that I can only send OTP's to ONE number. The number I don't have.
1. They only recently (last few months) started requesting OTP's when modding scheduled payments under the guise of security...yet I can pay 100k to my normal beneficiaries without an OTP but change my phone bill by 2 cents and OTP required. Half baked ideas by *********** software developers.
2. I have two phone numbers linked on my profiles, my accountant and mine. She is the primary. Now she is on leave and I can't MOD ANY of the ****** scheduled payments cause FNB has decided to only allow the option of displaying 1 "option" - interestingly still calling it "primary option"
Why the F does FNB mess with peoples money and businesses this way?! So when my staff aren't paid correctly or my telkom bills I can say sorry it's cause I use FNB...
How can I get my second or 3rd option back!?
Good day Roy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Online Banking who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Roy,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Online Banking who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Roy,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)
Good day Roy,
Thank you for your posting.
I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.
We sincerely apologise for the frustration caused. Should you have further enquires do not hesitate to contact FNB Sales and Contact Centre on *** or email them at ***.
We thank you for banking with us at First National Bank and endeavour to assist you with any requirements you may have in the future.
Best Regards,
Hello Peter Complaints Team
Naomi Petersen
*** (option one)