1 reviews | Active since Dec 2016
FNB -How can we dissatisfy you
<p>A week has passed and my FNB Connect issue is still not resolved...On the 25/12/16 Fnb Connect debited my account again and I called and spoke to Nthabiseng Raesele who till this day failed to resolve my issue. Rahim Salamaan also promised to resolve my issue. The call centre agents drop calls and they are not helpful. Today i called 147 at 08:43 and Simphiwe (Agent) Advised there is no line manager or Team Leader on duty until 10:00 and that he will reserve a call back for me, It’s now 6 hours later no feedback. Can i have this matter resolved FNB</p>
Good day Ms. MaureenBa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. MaureenBa
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good Day Rahim,
I'm surprised that you are responding to this Complain as you failed to call me back and resolve my matter at hand, you guys only respond on Hello Peter to make customers think that you care when in reality you aren’t. I have been waiting now a week and a day and you give me another turnaround time...wow FNB CONNECT I regret using your non existing services.
Good Day Rahim,
I'm surprised that you are responding to this Complain as you failed to call me back and resolve my matter at hand, you guys only respond on Hello Peter to make customers think that you care when in reality you aren’t. I have been waiting now a week and a day and you give me another turnaround time...wow FNB CONNECT I regret using your non existing services.