Fnb how can we destroy you

I regret moving to Fnb insurance, insuranced my car got involved in a car accident, traumatic and Fnb made things worse, 1st the agent told me i don't have a family run option, I was stuck under a bridge alone after the tow collected the car, now a month later they have failed to sort me out Mahlodi Mathiba is the worst consultant to deal with, lacks ownership, very sacarstic, I'd like to know how did she make it without soft skills and good written skills, I want to close all accounts with this brand.