FNB "HOW CAN WE DE***** YOU"!!!!!!!

My mother was transferring fund to my business account but in the process the phone froze due to a software problem in that process it transferred the funds to my overdrawn account. This happened on the 17 October 2019 we then immediately alerted FNB and requested the funds to be credited back to her account we sent numerous emails it almost 60 days still no refund. She's been sent from pillar to post with no tangible answers. These funds were for the renovation in her house that needed to be completed before Christmas. QUESTIONS: 1.IS THIS WHAT FNB MEANS WHEN IT SAYS HOW CAN WE HELP YOU? 2.DOES FNB THEY REALLY UNDERSTAND THE MEANING OF THE WORD "HELP" OR IS JUST AN AMBUSH STRATEGY TO LURE CUSTOMERS? 3.IS THIS HOW FNB TREATS IT'S "BLACK CARD" HOLDER#PRIVATECLIENTS? 4.FUNDS ARE IN YOUR POSSESSION WHY AREN'T YOU CREDITING HER BACK HER HARD EARNED MONEY? 5.WHAT ARE FNB'S CORPORATE BUSINESSES ETHICS IF YOU CAN'T KEEP JUST ONE CLIENT HAPPY? 6.IS THIS HOW FNB TREATS THEIR CLIENTS OF OVER 30YRS? I have advised her that we close both all our private and business accounts with FNB should this issue is not resolved by the 17 December 2019. I mean Standard bank and Absa have been sending her offers, she has an excellent credit record why should we beg FNB who simply doesn't care about their clients. Well I've already alerted my media partners that I'd like to make a story on front page Sunday tabloids should this issue remains unresolved by this weekend. If FNB thinks they can just mess around with clients and getaway with it they don't stand a chance with me they must ask Absa, Renault SA, General Motors SA lastly google me, my profile is there that will "HELP" you understand that I mean business by writing this review. I will not sit and watch my mother being stressed and victimized by FNB for 60 days not a man of my caliber. FNB PLEASE CREDIT HER R5000 BACK TO HIS ACCOUNT BECAUSE IT'S IN YOUR POSSESSION THIS HAS NOTHING TO DO WITH COLLECTION DEPARTMENT ETC