Fnb "How can we Cr**k you"

Fnb.."how can we cr**k you"

So I wanted to settle my personal loan which I was paying off for about a year and a half and felt a interest rate of 28% is way too high for me, I called in on the 19/06/2018 for a settlement letter and asked if I can get any discount for early settlement, because all other banks does this eg: Absa, Standard Bank etc. all the consultant told me is no we not like the other banks.

I called again and the 21st to get a settlement letter which I didn't get,eventually went into the bank where a consultant helped me get the settlement amount via FNB app.

Today is the 05/07/2018 still no settlement letter, I called in and asked if my personal loan account is now closed and they said I still owe them R28. Something, I again asked why loyal customers can't get discount on loan settlements, again consultant said she can't tell me why.

Just a warning to the public

Will be switching banks soon,