1 reviews | Active since Nov 2009
FNB - How can we block you? (from transacting)
<p>On Tuesday 30 Aug 2016 I attempted to replay my Powerball ticket via my internet banking.</p> <p>"Channel Daily Transaction Limit Exceeded" was the error message that I received.</p> <p>I contacted FNB Online Banking team on Wednesday for assistance regarding this matter. I was informed that there is nothing they can do regarding my problem as it is a new security feature. If your laptop has undergone a software upgrade, or you are using a different device to what you normal use, the system will automatically change your R 3000.00 daily limit down to R 500.00 until the FNB Online Banking systems trusts your computer again...</p> <p> </p> <p>Is it not safe enough that whenever I wish to make payments I have to enter my one time pin which is sms'd to me?</p> <p>Is somebody going to play lotto or powerball using my bank account? If they do, the winnings will be deposited back into my account in anycase, so what would anybody gain from attempting to do so?</p> <p> </p> <p>FNB keeps making transacting on your own accounts more difficult every time they supposedly impliment new security measures.</p> <p> </p> <p>IF THEY CARRY ON IN THIS MANNER WE WILL ALL BE COMPLETELY LOCKED OUT AND UNABLE TO TRANSACT ON OUR OWN ACCOUNTS!!!</p> <p> </p> <p>Also, this is not the first time I have had issues with FNB.</p> <p>I have already contacted another bank - the switch will take place on Monday or Tuesday next week...</p> <p> </p> <p>GOODBYE FNB - GO "HELP" SOMEONE ELSE</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is **********
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Don't appologize for inconvenience caused. This is more than an inconvenience. Your company could have cost me millions. I haven't even checked the results of Tuesdays draw as yet, because if there was any winnings it would just make me hate FNB even more!
Don't appologize for inconvenience caused. This is more than an inconvenience. Your company could have cost me millions. I haven't even checked the results of Tuesdays draw as yet, because if there was any winnings it would just make me hate FNB even more!
