FNB: How can we be more useless?

About 20ys back, I moved from FNB becoz of bad service. My wife banks with them. Yesterday we went to the renovated Fourways Mall - how nicely done. We then went to FNB to get forex for my teenage daughter travelling overseas. After a somewhat long wait we saw a bank employee who confirmed that the small amount requested was available. We also wanted her bank cards activated for the country she was travelling to. For that he asked us to use their phone to call the staff to activate the same. Anyway tjat phone call lasted an hour and the pady wanted to soeak to tje bank staff for all the details anyway..talk about havong useless non customer friendly processes... Anyway our token number to see tje teller who is supposed to give us the foreign currency..after more than an hour we werent called...then there was confussion..and all waiting realized there was a stuff up..we asked to go first as the rest of tje customers knew we waited longest..and..the teller - we have to wair..coz its Forex!!!..we werecat the bank and tellers were asked for the amount. Asked why..she and the guy..said its not normal so we wait again...how lomg..they dont know. We walked away and Bidvest sorted us out with a smile ..no previous record with them in 30 minutes. FNB, you are a dissgrace to Fourways Mall, let alone 21st Century business. Are you ready for the 4th Industrial Revolution? Btw..I know they dont have ot to fix anything..just writing as they wasted 3 hours of my time...