FNB - How can we avoid helping you by lying to you?

I used an ATM at the Tygervalley branch in Cape Town on Saturday to deposit money. The machine malfunctioned shortly after taking my money and never credited the money to my account. On Monday, I went to the branch to get assistance on this, was told to complete a form and that I should have feedback by today, latest.

Well no feedback. Phoning the call centre on *** which is advertised as the branch number, either gets the call dropped on you or you get **** to by the consultant, Rachel giving me a **** number for the FNB Tygervalley branch ***