Fnb how can we aggravate you?

Used the chat to request a downgrade to a savings account on the 16th October, a week later nothing happened. I called the premier banking on the 23rd of October and requested the same, after no action taken - I sent a complaint from their website on the 3rd of November. Guess what, the flippen request is yet to be actioned. This pathetic, they should change their slogan to HOW CAN WE MAKE YOU YOUR LIFE MISERABLE!!!. Sadly after this experience I have decided to completely close all my accounts - they have pushed me away enough as a customer by declining my second home loan after banking with them for over 10 years.