Fnb - how CAN'T we help you

<p><br />FNB has up to recently held an elite, smart image with us. <br />This image finally came crashing down as the staff in numerous departments has proven that FNB is not equipped, not willing and not able AT ALL to deal with a BASIC business query effectively and professionally. They have proven PATHETIC to say the least, lacking customer care, no one dealing with us have taken proper responsibility and control of the query and no proper follow up, leaving us as the clients on a wild goose chase to phone THEM day in and day out and explain our situation to person after person for hours on end with no avail. This is such poor business etiquette and such a bad reflection on FNB's ability, now leaving a bitter taste when we think of them. Our trust in FNB is totally compromised due to their despicable staff attitude and especially as we have been loyal clients holding numerous accounts with them for years.</p> <p>Our query, our online business profile has no FOREX tab for international payments (which is causing our business to loose out on transactions daily), has been circulating their different departments for more than 3 MONTHS. When queried, every staff member is more confused than the previous, brushing it off as another department's problem. In more than 3 months (which is shocking) there was NO proper solution or interaction from FNB's side. No one sensible enough to realise the query cannot be solved by their fellow ********, untrained ground level colleagues and no one just sensible and trained well enough to realise they should escalate the query to a person in authority higher up who CAN and WANT to take responsibility until a solution is secured and clearly NOT HELPING US SOLVE OUR ISSUE.</p> <p>Our frustration is immesuarable and we actually just want to cut all ties and move on to a professional business bank with properly trained staff that CAN perform.</p> <p>FNB - how CAN'T we help you.</p> <p>Hopefully this complaint, unlike the numerous ones to FNB directly, will get us the desired attention. If not it will leave us no choice but to take this even further exposing FNB to personal contacts and publicly on social media etc. </p>