FNB HOW CAN I ***** YOU

I am utterley disgusted with FNB. I opened a new account with Buyiswa Ndlovu in sales. Keep in mind I am an existing client and this is an additional account on my profile. Buyiswa opened the new account and told me that once I receive the card I will need to activate it online in order to use the account. No problem, my card came I activated it. Moved my money into the account set up my salary and everything, only to find out that she has placed a hold on my account!!!!!!!! My money FNB is now refusing to give it to me!!!! Apparently there is documents missing!!!! Could she not pick UP THE PHONE AND ASK FOR THE DOCUMENTS COULD ANYONE AT FNB TRY!! OR IS ALL FNB STAFF ***********! APPARENTLY WHEN i CALLED THE PREMIER DESK SHANE STONER TOLD ME THAT SHE IS THE ONLY PERSON AT FNB THAT CAN REMOVE THE HOLD HOWEVER SHE ONLY WORKS UNTIL 5 AND THERE IS NOTHING NOBODY AT FNB CAN DO. THIS BUYISWA LADY MUST BE AND EXECUTIVE DIRECTOR TO HAVE THAT POWER! HOWEVER YOU DO NOT HAVE POWER OVER MY MONEY AND I DEMAND MY FUNDS TO BE RELEASED. I AM GETTING SICK OF FNB SERVICE AND SOON I WILL WALK AWAY! ITS NOT HOW CAN I HELP YOU ITS HOW CAN I ***** YOU OVER TODAY! MY REFERENCE - RW ********** 03473