FNB How can I not help you!!!!

<p>So on the 27th April I drew cash in Eldorado Park my card was not returned, I blocked it immediately thinking its a ****. I called in t ensure it's blocked the gentleman ensured me someone would call the following day for a temp card and also the location where I can collect the new card. No follow up the next day. I had to ewallet my OWN MONEY on the 28 April which happened to be my birthday so I could enjoy activities planned. Saturday 29th April I went to Clearwater mall for a temp card and also to arrange for a new card. I was given a ticket no. The lady at counter was so UNHELPFUL told me to take another ticket and wait for my number so I could be helped with a new card, FNB apparently charges customers R85 for a temp which I feel is stupid because their ATM was faulty. </p> <p> </p> <p>I was upset and frustrated and left went back to see the branch manager who listened and gave me a temp card ensured me they would make arrangements on the 2May with the delivery of a new card andto resolve my compliant. I was only called yesterday by the ladty at Clear water branch to apologize said she would speak to the lady who assisted me on Saturday but still no feed back on a card. </p> <p> </p> <p>I explained I will be changing banks but I need the card for the rest f the month or in case I can't change banks this month and yet still no call instead an SMS stating card will be delivered by ***X branch does that make sense????? No calls no follows nothing. </p> <p> </p> <p>Why must I struggle with bank that says "how can we help you?' but hasn't resolved this problem as yet? Oh lets not forget my funeral policy I was retrenched in Feb sent and email to the their customer email address to inform them I will be able to pay and will be working from April and they can debit the funeral policy then. Guess what??? it lapsed without them contacting me to find out why I don't pay. </p> <p> </p>