FNB - how can I help you ?

I contacted FNB today to have my credit card (which was issued by FNB) added to my online profile. I was given the incorrect phone number (it seems) and was then put through to a different number which was also wrong and I was put through to a different extension which was also not correct and was again put through to a third number which put my through to the 4th number (which is the number I dialed first ). Fifteen minutes later I was back where I started and none the wiser. I eventually received help from yet another extension. I was advised that I have to complete a few pages of paperwork, submit them and then wait 7 days for a reply. Clearly FNB does not know much about efficient customer service and they clearly have also not moved into the digital era just yet. Pathetic.