FNB how are you helping me on this Pandemic Covet 19

I’m an FNB platinum member and I have been with you for almost 10 years, I have never in my life I have felt so disappointed and embarrassed, i also feel some sense of betrayal. I work for an aviation company and I’m no longer getting paid due to Covet-19, for the month of April I only got paid for leave days which Is only 10 days. I have been trying to apply cashflow relief from the 25 March 20, I have call FNB, and I was transferred from one department to another with now one to help, I have tried to apply via the FNB App and when it takes me to the part where I’m required to upload my documents the app could not allow me, even went to the branch and I was advised to use the app even when I explained to them of the problems that it gave me. I managed to take pictures of the document and uploaded via the App. On Monday my debit orders where rejected due to insufficient funds. Got paid today and all the money that I have was debited by FNB even when my application status was last updated on the 2020/04/24 and is on Approval pending. I have been a loyal client to FNB and As I write this letter to FNB I don’t have anything in my bank to even buy bread, I don’t know what my one year old son is going to eat. I have not missed even one debit order in my life. FNB kindly advise what must I do now