FNB HOUSING/ FNB BONS

I write this email with GREAT DISAPPOINTMENT and total SHOCK.

I am a fnb PLATINUM account holder. I have an existing fnb housing bond REGISTERED R350 000 with a NIL balance. I app**** for a further bond up to R1 500 000. On affordability I was APPROVED, the valuer came to value the property to value the property on Friday and yesterday I got a straight forward DECLINE.

After investigation the mortgage originator Soraya Mammath ********** , never got communication and after she phoned was told FNB HOUSING only gives bond up to R350 000.

CONCERNS 1. Why isn't my file handed to FNB BONDS DEPT, that deals with the higher bonds, if FNB housing only deals with bonds up to R350 000 , I was approved on AFFORDABILITY.

2. SA HOMELOANS was prepared to give me the full R1 500 000, I decided to be a faithful customer to FNB, with great DISAPOINTMENT

3. How can I be approved on affordability then get a straight forward DECLINE and property value is way over a million, PLSE EXPLAIN.

4. Is this the special treatment PLATINUM clients receive.

5. I requested that a flexi be loaded so I can access the funds that's available on my bond.

I don have words when it comes to the way my application was dealt.

Please investigate and advice if FNB BOND LOANS department is interested in fixing this mess-up that happened with application or should I take my whole profile elsewhere.