fnb housing finance

my bond was finalized the 12th of October and i was told i will be refunded my 1 months deposit that debited before the recent owners bond was approved so I was told that i will receive my money after 40 days. a week after 40 days i called to find out when i am getting my refund i was told that money money will reflect on the 10th of dec on the 11th' ********** ********** i dealth with this 2 people as they requested documents proof of residents id copy bank statements up until i sent all the documents not one of them called back with feed back. I called again and was told i need to fill in a application form for them to release my money. Today the 14th of dec im on a call with a lady named Moyra Moruga that FNB deposited my money yesterday the 13th of dec but they can not give me a proof of payment. she transffered me to Agnes chuene(manager) and she is very rude threatening me that she will drop the call .