FNB Housing Fiance Continuous Extremely BAD Service

Item: FNB (First National Bank)
Rating: 1
Author: Kimathi M

CAN SOMEONE PLEASE EXPLAIN WHY THE SERVICE AT FNB IS EXTREMELY POOR. WHAT MUST A PERSON DO TO GET ASSISTANCE???

I have been battling to cancel my new home loan with FNB housing finance since 29 March 2019. Eventually I posted on this platform and received a reference number, ********** NF. I received a phone call yesterday morning 8 April 2019 and was informed the cancellation was done and a letter has been sent to me. I informed the person I had not received the letter and her said he would inform the person dealing with the issue to send the letter. I have had no feedback and the letter still has not been sent. Please can someone assist as I require the bond cancellation confirmation letter as a matter of urgency.

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Replies (1)

FNB (First National Bank)'s replyOfficial

10 Apr 2019, 11:44

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply10 Apr 2019, 11:44

Official