Fnb housing department.

<p> I am a existing customers at fnb for many years and also got a existing home loan at fnb. I wanted to make a application for a further loan on my house and really struggled to get hold of the fnb housing department. When I got hold of them I explained my situation to them and asked them to assist me with the application. They told me that they can not do that and I must complete the application form and send it back. I really struggled with the form and could not explain the purpose of my loan. I phones again and was again told I must just fill in the application and send it. I did it and also lodged a complaint online about the bad customer service with the housing department and that no one is willing to assist me. I lodged the complaint on the 24 of February 2017 and got a email that they will call me back within two days. On monday the 27th February I just got a sms that stated that my application was unsuccessful without any explanation. I phone customer service again to ask them whu is was unsuccessful and agian they could not help me and told me the only thing they can do is lodge a complaint and someone will call me back and assist me. Is is the 1st of March today and still no responce from anyone from fnb. I've got a excellent credit record and never failed to pay any of my accounts on time or with shortages. This is really unacceptable service from my bank and this is really not the way to treat customers. I will really take all my accounts over to a other bank that is willing to help and listen to their customers. Fnb housing is really pathetic.</p>