CJ
Charmaine J

1 reviews | Active since Feb 2013

29 Nov 2016, 11:27

FNB HOUSING DEBITITING MY ACCOUNT SAVINGS ACCOUNT WITHOUT AUTHORISATION

<p>NOT HAPPY SECOND TIME DEBITITING MY ACCOUNT WITHOUT AUTH. I EVEN STOPPED THE DEBIT ORDER AND ONCE AGAIN DEBITITED. YOU HOLD ON THE LINE FOR HOURS. AND TO TOP CANCELATION WA S REQUESTED ON THIS ACCOUNT YET THEY DEBIT. THEY ONLY HAVE ON AUTH MY CHQ ACCOUNT NOT SAVINGS WHO THE HELL ARE YOU GUYS TO DO THAT</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2016, 11:54
Official

Good Day

I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)