FNB HOSPITAL CASH BACK PLAN WANTS TO KNOW YOUR TEST RESULTS AND HAVE A COPY OF YOUR HOSPITAL FILE BEFORE THEY WILL LOOK AT YOUR CLAIM

I have a Hospital Cash Back Plan with First National Bank.

In order to claim, they are asking for a copy of the Hospital File as well as my daughters Tests Results amongst other documentation.

I have just gotten off the phone with FNB and they insist on the these documents before they will process the claim.

To my knowledge the Hospital will not release the Hospital File as this is where the Specialists write their notes and comments and this is confidential.

I am not willing to allow for my daughter's Test Results to be submitted to a Banking Institute as these are confidential. I am also not sure how I will get these are Test Results as they are not given to us when we leave the Hospital. All we left with were her x-rays but there were no notes with her x-rays.

How can a Banking Institute ask for this information in order to get a Hospital Cash Back Plan paid out.

FNB are so quick to deduct funds every month but they are making the claiming process impossible.

I honestly feel that the above requested information is an infringement of our privacy. I don't want my daughters medical records being left on someones desk for others to see because that is often what happens with paperwork or for computers to be left open for all the view.

Does FNB not worry about the privacy of a person's medical condition and respect it.

Please also note that nowhere when the sales person was selling me the policy did they advise that I would have to submit this information when claiming. If I had known that I would have to submit all this information I would not have cancelled my previous cover and joined FNB. The previous Cover only asked for the Hospital Admission, they did not want to poke into our privacy and know test results.

Would FNB Management like their staff knowing medical conditions and test results of their family members just to beable to claim for a Hospital Cash Back Plan.