FNB Hospital Cash Back Plan

I am very disappointed in the manner that FNB Life has handled my hospital cash back claim. On the 17/06/2022 which is the same day that I received an email from FNB highlighting the benefits of this policy my three-year-old son was admitted in hospital for pneumonia.

My son was admitted at my nearest Netcare facility – on of the benefits that were highlighted by FNB was “automated claims submission when you are admitted at a Netcare facility”

On the 19/06/2022 I submitted a claim online via an FNB as I had taken verbatim what they said that there is an automated claim submission if a patient is at a Netcare facility. To my surprise I received an email requesting a long list of documents from me; I then asked myself what happened to the automatic submission.

Five days after my child was discharged I collected all the documents from the hospital (lab results, admission and discharge form all these documents were sent to FNB together with the forms that they had required the doctor to complete as well as their claim form.

No one responded, I called them, sent an email and even cc’ed their complaints department but no one seemed to bother coming back to me and explained what they meant about automatic submission instead one of their consultants called me to ask for a child’s medical history from the child’s GP.The form was completed by my GP but FNB still has not responded to me.

It’ is very disappointing to see big companies like FNB preying on innocent people making them victim of misleading information.

It is very easy for us to faithfully pay these ruthless companies but the claiming process is made impossible for no valid reason.

It’s pathetic!