FNB HORRIFIC SERVICE FROM ***** DEPT

I was a victim of ***** on my FNB cheque/debit card in Feb 23 TWICE . Despite me reporting it and the ***** dept confirming that it was indeed ***** that occurred the explanation provided of how it occurred was completely illogical as he simply had no answer to the 2 questions I posed. He promised to call me within the week. 3 months later I am still waiting. I have lodged another complaint through *** last week. Despite me receiving 2 e/mails with ref no's informing me that a complaint resolution consultant will make contact with me this has not happened . " It is apparent that FNB do not understand the meaning of their slogan " how can we help you." To date I do not have a replacement debit/cheque card as a result of the ***** committed twice in Feb 23. Disgraceful service from FNB . If FNB are unable to keep my money safely how can they keep everybody else's money safely. ABSOLUTELY DISGRACEFUL