FNB Horrific Service.

Like many South Africans I have been having trouble making ends meet and so was put into the position of going going under debt review to avoid legal action. My documentation was sent through to FNB on the 14th of May including my cancelation of debit orders form. Despite the documents being received by them, they continued to run their debit orders on top of the installment that I am paying to Hyphen for the debt repayment. To add insult to injury, they are now billing me additional fees for being in excess of my overdraft due to A DEBIT ORDER THAT SHOULD NOT HAVE BEEN RUN IN THE FIRST PLACE. I have had my account with them for over seven years and before April of this month I never had any problems maintaining my accounts with them, no arrears or reversals of payment, but even when remaining in contact with their collections department due to being in excess in April, I still received multiple threats for legal action despite the account not being in arrears and the excess being a little over 5%. I am horrified that a bank that claims to take client service seriously has this attitude toward clients experiencing hardship. I am looking forward to closing down my accounts once settled and will never again recommend that anyone bank with them.