FNB HORRIBLES AND USELESS SERVICE DONT BOTHER WITH FNB

I am having such a horrible experience with FNB its no even funny, firstly they asked to upgrade my account from the aspire cheque to FNB private clients, worst decision i have made, dont bother i am about to downgrade or even leave to Absa or Nedbank atleast the service cant be this bad, let me begin well i lost my card on the 23/08/2024 i immediately cancelled the card and i received the confirmation SMS that the card ending with 2116 has been cancelled and no longer active, lo and behold on the 06/09/2024 a toll gate deducts up to R726 on my account, now i am not alarmed by this as i went through toll gates on that Friday before i lost my card, so i am maybe i am thinking is those tolls. But on the 09/09/2024 another R242 goes through on my card, now i am livid and angry, i call FNB on the ***** to report this but the consultant who was very helpful by the name of Quinton, helps and we go through the transactions, he tells me that the other transactions went through on the 24/08/2024, 25/08/2024 and the 26/08/2024 so now i am angry as why FNB confirmed the card is cancelled and no longer active. So i called Bakwena as they operate the SWARTRUGGENS toll plaza to report this *****, i give them the card number in question and i was shocked by what i was told by the consultant at Bakwena by the name of Martunet, she tells the transactions of the R968 total are for the 03/09/2024 and not the 23/08/2024 and the bank paid them on the 06/09/2024 yet the card was cancelled on the 23/08/2024.

Now we all know toll gates take days even weeks to deduct money from the account right, but Bakwena only tells me that the FNB only sent them the hot list which means cards that have been cancelled only on the 03/09/2024, so why FNB waited till the 03/09/2024 to cancell my card with toll gates when the card was cancelled on the 23/08/2024 ?

I called the ***** department again and spoke with a Songezo Cita who provided no feedback, till now my inquiry on ***** on my card nothing has been done, it has not been assigned to anyone, there is no movement at all and which he practically refused to give me feedback, talk about bad service and you with FNB PRIVATE CLIENTS PAYING R800 to R900 in account fees alone, of course you have a banker assigned to you, so i called the banker and emailed him the details and i am awaiting a response, now my question is why FNB waited 12 days to cancel my card with toll gates whilst on the my app the card had been cancelled and as per their sms the card was longer active?

My advice dont bother with upgrading your account, you are wasting money in account fees, the banker hardly makes contact, the service is horrible and that secure chat they have is the most useless thing they have, the consultants they have are clueless to say the least.