FNB - Horrible service

I've been a member of FNB since I can remember, and I'm very disappointed in how they've are treating my ***** dispute!!!!

Immediately after the ***** incident I called the customer service line, where first of all I was given incorrect information regarding the query. That same afternoon I went to the FNB branch in Woodlands where I had explained to them what happened about 3 or 4 times. They gave me a "Debit card dispute" form to complete, I explained that there is NO communication and they said to not worry.

They informed me via SMS that they are unable to process my dispute. They did't even bother calling and explaining why they couldn't process it...BUT if they want something from you they will call ENDLESSLY.