Fnb horrible service!

I have always been a proud ambassador for FNB, I have had my bank accounts with them since high school. I have loans I am paying off with them and it supposed to go off on the 27th of the month to align with my payday. Now for some reason FNB has set my debit order date to before my pay day resulting in the debit orders bouncing and showing I am in arrears. I keep getting messages from the app telling me I am in arrears, I have had to phone the bank and try speak to someone to help me. Only for them to tell me to phone back or for no one to pick up but then I still must rate their service? Then to finally get a hold of a consultant through the app who takes FOREVER to reply to tell me I am not in arrears. The irony is while I am talking to the consultant message after message about my accounts being in arrears comes through. I honestly am so ready to change banks. Super frustrated and disappointed. I have never missed a payment in my life, come hell or high water I have always made a plan.

The issue seems to be finally resolved but such a headache to sort out.