FNB horrible service

I submitted a query on the 2 June; it is now the 17th of June and FNB has not bothered themselves to provide any sort of feedback. Arguably the most ********** service I have received from FNB. I am seriously considering leaving that bank and looking to bank with some other bank. This is hideous. I've logged onto their online platforms at least 5 times and keep on being referred to 1 useless idiot after the next. I am fuming